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Return & Security
All
Prices Include VAT the price you see is the price you pay.
Shipping and returns
We
aim to despatch all goods within 24 hours of receipt of order. Most orders will
be despatched on the same day for orders received before 2pm. Orders received
at the weekend will be despatched the next working day. Standard Delivery is by
2nd Class Post. Please note this is not a guaranteed service, allow up to 10
working days for delivery.
We always send an e-mail to the e-mail address you submitted to inform you when
your order has been dispatched. If goods cannot be shipped within a reasonable
time we will e-mail you to advise you of this and, if there is to be a delay,
ask if you wish to continue with the transaction and offering you the opportunity
to cancel or part-ship your order.
If you have received an e-mail informing you of the dispatch of goods you can
be certain they are in transit. If you do not receive your goods within ten
working days you should contact us. Over 40% of lost parcels are often just
waiting to be collected from a neighbour or a local Royal Mail sorting office,
so please check first. Compensation is limited to the cost of the goods ordered
and will take the form of a replacement or a refund. This does not affect your
statutory rights.
We take no responsibility for the non-receipt or loss of goods when delivered
with special instructions to Royal Mail at the time of ordering, eg: "if
not in leave under the mat". Any deliveries that have not been received
and include such instructions will not be subject to refund or replacement.
Returns policy
To return a faulty product you must first obtain a return authorisation number,
this is obtained by emailing us at sales@cartridgebox.com
The following information must be included in the email; the reason for your
return, your original order number or invoice number and the date of order.
When you return your product please include the invoice with your return, and
wrap the package securely. (Usually the packaging that they arrive in can be
used for the return)
IMPORTANT: PLEASE SEND RECORDED DELIVERY ONLY. The maximum postage refunded for
any recorded item refunded will be £1.80. We will replace faulty product or
refund back to a credit card if this is the option you select. Please note that
our returns policy is only valid for 30 days from receipt of goods.
Cancellations should be sent in writing to Sales@CartridgeBox.com
by email
Or
the address provided below
CartridgeBox.com
5 Railway Terrace
South Hylton
Sunderland
SR40PA
Security
Cartridgebox.com
process hundreds of orders per week without a single issue. In the unlikely
event of your card being abused as a result of shopping
at Cartridgebox.com we guarantee to reimburse you 100%.
The purchase area of our site is secure; this means that we utilise
industry-standard Secure Sockets Layer (SSL) technology to allow for the
encryption of potentially sensitive information such as your name, address and
credit card details. Information passed between your computer and our web site
cannot be read in the event it is intercepted by someone else.
Did you know? The risk of credit card fraud is 100 times greater when you hand
your card to a sales assistant in a petrol station than when you shop
on the Internet! Modern day encryption technology, used by many Internet stores
similar to ourselves, virtually eliminates credit card fraud on the Internet.
Warranty
We
at CartridgeBox.Com are dedicated to giving our customers only the best
and therefore guarantee that inkjet and laser cartridges that are recycled by
our company will perform just as well as the original manufacturers cartridge
under similar printing conditions. Cartridges recycled by Cartridge Box are
carefully processed by skilled professionals using only top quality high
performance inks that deliver sharp black and rich, vivid colours for
professional quality printing every time.
100%
Satisfaction guaranteed if you are not satisfied with the of any product
recycled by our company, please return it and a refund will be provided in
exchange for the faulty cartridge with no questions asked.
Is your
printer warranty void if you use a recycled cartridge? The answer in No. To
quote Hewlett Packard (and we have no evidence that any other manufacturer
would act differently) "The use of non-Hewlett Packard toner cartridges
does not affect either the Warranty or any maintenance contract purchased from
HP."In the extremely unlikely event that a Cartridge Box cartridge caused damage
to a printer we would reimburse for any damage caused by our defective
workmanship. A letter from the manufacturer or a recognised servicing company
detailing how the use of a Cartridge Box product caused the damage we would be
required.
Privacy
No information is
sold to anyone about visitors to CartridgeBox.com when visiting any Internet
site, your unique address called an "IP address" is
recorded. CartridgeBox.com does not release any information about the
collection of this address to any third party. Any information that
is used by CartridgeBox.com is used for it’s own statistical analysis and to
aid customers in there shopping experience by pre filling form so customers do
not have to do the laborious task of filling in an Address form each time they
visit the site.
You have the right to see personal data (as defined in the Data Protection Act) that we keep
about you, upon receipt of a written request and payment of a fee. If you are
concerned that any of the information we hold on you is incorrect please contact
us.
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